Our Terms and conditions
General information Latest changes to the Terms and Conditions: 28/04/2025 11:01
Novitio ApS
CVR: 41309296
Østre allé 102
9000 Aalborg
info@novitio.com
30153642
(In the following mentioned as “the Company”)
1. Terms and conditions
• 1.1 When accessing the Company’s website and using the Company’s platform (hereafter “Platform”) you accept to be subject to these terms and conditions (hereafter” Terms and Conditions”).
• 1.2 Please familiarize yourself with these Terms and Conditions before further use of the Company’s Platform. In case you don’t accept these, you should leave the Platform immediately and you are prohibited further use of the Platform. These Terms and Conditions apply to any use of the Company’s Platform and for sales or purchase agreements which conclude thereunder.
• 1.3 The Company reserves the right to change the Terms and Conditions at any time. The changes in the Terms and Conditions will take effect immediately after the Company posts such updated Terms and Conditions on this Platform. Your continued access to or use of the Company’s Platform constitutes consent to be bound by the changed Terms and Conditions.
2. Description of the Company’s Platform
• 2.1 The Company provides a Platform in the form of a website where the customers, buyers and sellers, (hereafter” the Users”) can seek and provide all products and services offered on the Platform. The Company only provides the Platform which contains the beforementioned and therefor solely acts as an agent for the Users. The Company connects the Users, whereafter the Users can enter legally binding agreements with one another. However, The Users should be particularly aware of the fact that all legally binding agreements, created and entered on the Platform, only apply for the Users (the buyers and sellers) and do not include nor obligate the Company.
3. Access to the Platform
• 3.1 The company (Partner, Customer or User) admin needs to sign up to Novitio via the website www.novitio.com. All companies will be manually activated to ensure the right users with the correct permissions are onboarded. The website provides the company admin with registration instructions that will appear upon activation. The company admin can create User-accounts within the platform. When the company admin has created User-accounts, the Platform will provide them with access to features related to purchasing or selling all products and services offered on the Platform depending on permissions.
• 3.2 The Users must sign-up to the Platform in order to access and use the Platform
• 3.3 If the user wants to unsubscribe, a written notice must be sent, received, and confirmed by Novitio ApS. The notice must be sent to the following email address: info@novitio.com
4. Pricing and Payment Terms
• 4.1 The valid prices or price structure will appear on the Company’s marketing website or within the terms and conditions under this section.
• 4.2 The Company only accepts bank transactions as payment method. The Users can therefore only pay for the Service commission through bank transactions.
• 4.3 Price and payment structure
• Brokers - Pay per use
• The fee for Brokers is set at 5% of the total business gained through our services.
• The commission will be calculated based on the final agreed value of the transactions completed.
• Invoices will be issued upon successful transaction completion, with payment due within 8 days net.
Pay pr. Use 5% does not have a fixed monthly payment. The User only pays for the usage of the Platform. The cost for usage is 5% for all purchases/sales and will be invoiced at the time of the transaction. The pay per use here on after referred to as Novitio service commission.
Example of Pay per Use 5% model see below:
Purchase / Bid: Your offer or bid: 100 EUR.
Pay per Use fee 5%: 5 EUR.
Offer on Novitio platform: 100 EUR.
Invoice on 100 Euro will apply from seller if a transaction is agreed.
Separate invoice send by Novitio on 5% of the transaction to the buyer.
Your total cost: 105 EUR
• ITAD (Information Technology Asset Disposition) – Fixed Monthly Price
• A fixed monthly fee of 1000 EUR will apply for all ITAD companies.
• This fee is inclusive of [Access to the platform, all ITAD features and customized permissions, support and upgrades].
• Invoices will be issued at the start of each month, with payment due within 8 days net.
• Separate agreements need to be agreed with Novitio. Novitio offer Trial periods for testing and later activity contracts instead of monthly payments.
- Payment method: Pre-payment via Novitio has a 2% handling cost. To ensure a smooth process, Novitio requires a minimum of 30 days credit term to allow for invoicing, paperwork handling, accounting, release of equipment, pickup coordination, confirmation of pickup, and a check period for potential RMAs.
• IT Maintenance – Fixed Monthly Price
• A fixed monthly fee of 1000 EUR will be charged for IT maintenance companies
• This fee covers [Access to the platform, All IT Maintenance features and customized permissions, support and upgrades].
• Invoices will be issued at the start of each month, with payment due within 8 days net.
• Separate agreements need to be agreed with Novitio. Novitio offer Trial periods for testing and later activity contracts instead of monthly payments.
• 4.4 General Payment Terms for All Services
• Payment Terms: All invoices are due within 8 days net from the date of issuance.
• Payment Method: Payments should be made via bank transfer.
• Late Payments: In case of late payments, a penalty fee of 1 % per month will be applied until the full amount is settled.
• Currency: All prices are listed in Euros (EUR) and are exclusive of VAT or any other applicable taxes.
• Price Adjustments: We reserve the right to adjust prices with a 30-day prior notice.
• 4.5 All prices for the products and services, offered and purchased through the Platform, are specified in the individual legal binding agreements that the Users have entered with one another. The Company does not have a say in the prices agreed between the Users.
• 4.6 Any reclamation between a buyer and seller with a compensation such as a credit note – must be fully settled between the buyer and seller incl. The Novitio Service fee. Once a transaction has been agreed within the platform, the platform has provided the service to the buyer and seller and the service commission is rightfully sanctioned and invoiced to the applicable Novitio Service commission recipient - Broker(Buyer in an Listing transaction and Seller in a Request/Marketplace transaction).
• 4.7 The Novitio invoice are dated from the date of the confirmed transaction. The Novitio Service commission consist of facilitating a transaction between a buyer and a seller. The Novitio invoice are not effected by any delay of delivery nor new delivery agreement between the buyer and seller.
5. Confidentiality
• 5.1 The Company believes that trust and confidentiality are crucial to good cooperation. All information received from the Users or about the Users will be treated confidentially. The Company uses extra safety precautions to ensure data cannot be breached. All data are placed with external partners in two different locations.
• 5.2 The company holds no responsibility on transactions leading to exchange of media containing Data. The platform are only responsible for connecting the right users. If the payment term – pre-payment via Novitio are utilized by the seller it is still the sellers responsibility to ensure the assets are datawiped and ready to be resold to a buyer found via the company platform. Any economical compensation or penalties are strictly subject to the seller and buyer, not the company (Novitio). This option (Pre-payment via Novitio) is only regarding payment and order handling. Any reclamation is still to be settled directly between the buyer and seller within the conditions of the Novitio Terms and Conditions.
• 5.3 The company and the platform work as a community. It is not acceptable that users actively encourage to move transactions outside of the platform. Any contact between users with the purpose of moving transactions outside of the platform will be considered an act of disloyalty and can be cause for exclusion from the platform.
6. Disclaimer
• 6.1 The Company strives to ensure that all information on the Platform is accurate. However, the Company cannot guarantee that all information, at all times, will be accurate or complete.
• 6.2 The Company can make changes to the Platform at any time. These changes may be regarding the Platform’s functionality, content and/or prices. These are subject to change at any time without notice.
• 6.3 The Company grants the Users access to the Platform on the condition that the Company, to the maximum extent possible and permitted by law, deviates all types of representations, Warranties, Terms and Conditions regarding Platform and the User’s use thereof.
7. The Company’s responsibility
• 7.1 The company is under no circumstances liable to the Users nor any third party for indirect and or consequential damages, tort (including negligence), breach of statutory requirements, or otherwise, even if foreseeable, arising under or in connection with the use of this Platform. The Company therefore disclaims any liability for any loss of revenue, loss of business opportunity, loss of data, loss of goodwill or any indirect loss, etc.
8. Violation
• 8.1 The Company is free to ban any Users that violate these Terms and Conditions and Users that:
- Perform offensive acts.
- Abuse of the Platform.
- Copy the platform.
- Copy Listings/requests and post on other platforms or marked places.
- Violate the terms of payment.
- Result in the Company receiving reports and proof of outstanding payments.
- Violate the Danish Law.
- Provide the Company - or Users of the Platform - with incorrect information.
- Repeatedly cancel orders.
- Actively contact other users to move transactions outside the platform.
- Sell counterfeit goods through the Platform.
• 8.2 The above mentioned, are only examples of acts that result in the Company banning Users. The Company is also free to ban Users that perform other violating acts, such as violation of the Company’s policy.
• 8.3 Sales Listings Exclusivity and Availability
• 8.3.1 ITAD’s and Sellers using the Novitio platform are prohibited from creating sales listings or auctions for products that are simultaneously marketed elsewhere, including but not limited to webshops, outlet marketplaces, or other platforms. By listing products on the Novitio platform, Sellers confirm that these products are exclusively available through the platform and can be sold if the minimum or target price is met.
• 8.3.2 Sellers must ensure that the listed goods remain available for purchase until the auction or listing concludes and a deal is confirmed. Failure to honour a confirmed transaction by providing the listed goods will be considered a breach of these Terms and Conditions.
• 8.3.3 In the event of such a breach, Novitio reserves the right to issue an invoice to the seller for lost earnings corresponding to the Novitio service commission or any applicable fees that would have been generated by the completed transaction.
• 8.3.4 The above measures ensure the integrity of the platform and fairness for all users. Sellers found in repeated violation of this clause may face additional penalties, including but not limited to suspension or permanent exclusion from the platform.
9. Privacy Policy
• 9.1 In order for the Users to enter into an agreement with the Company and use the Company’s Platform, the following information is needed:
- The Users name.
- The Users address.
- The Users VAT number.
- The Users buying and selling volume.
- The Users Quantity of packages sent per year.
• 9.2 The Company also need the following information of the person representing the User:
- The persons full name.
- The persons telephone number.
- The persons email address.
• 9.3 The processing of the Users information will happen according to the regulations of the Company’s Privacy Policy.
• 9.4 Marketing and use of Company Names. By agreeing to these Terms and Conditions, you grant Novitio the right to use your company’s name, logo, and related trademarks for marketing and promotional purposes. This includes, but is not limited to, displaying your company’s name on our website, platform, and in any other marketing materials such as case studies, client lists, presentations, and advertisements. If you wish to opt-out of this usage, you may do so at any time by contacting us at info@novitio.com. Such a request will be processed within 36 working hours, after which your company name and branding will no longer be featured in our promotional content. The usage of and promotional content are sole with the purpose of building credibility and trust on the company’s behalf ensuring better business.
10. Buyer Obligations Upon Winning a Deal
10.1 When a buyer wins a deal on the Novitio platform, and the deal is registered as line items in Novitio, the buyer is obligated to:
• Provide the buyers Purchase order number in the platform.
• Provide the line prices for each item.
• Advise on traceability information, specifically indicating the country to which the serial number is exported, whether it is for purchase, repurchase, or intended for a different market than the buyer’s stock or office address.
To ensure full transparency, compliance, and market integrity, buyers in Novitio are required to enter a Purchase Order Number, Line Prices, and Traceability Information into the platform. This ensures:
• Transaction Accountability – Every deal is properly recorded, preventing disputes and improving financial tracking.
• Market Price Accuracy – Line prices contribute to real-time pricing insights for Sellers commission Contracts with endusers, benefiting all users with fair market value assessments and smooth RMA processes.
• Regulatory Compliance & Risk Management – Traceability data ensures that serial numbers are properly documented, meeting compliance standards and tracking where assets are exported.
By maintaining this structured approach, Novitio enhances trust, security, and operational efficiency across the IT trading ecosystem.
Failure to comply with these obligations may result in penalties, restrictions on future transactions, or account suspension at Novitio’s discretion.
11. Dual Use Policy for ITADs, Brokers, and Resellers
11.1 Some ITADs using Novitio for selling may also have the option of using Novitio for buying. This is referred to as dual use.
11.2 Brokers cannot opt for dual use combining markedplace(buying) access with Markedplace(Selling), as this would allow them to view their competitors’ prices, leading to unfair market advantages.
11.3 Resellers are eligible for dual use, meaning they can both source/buy systems or spare parts via the request modules and marketplace while also selling via listings.
11.4 Novitio reserves the right to determine user permissions and eligibility for dual use based on their business classification and platform activity.
12. Novitio Vetting Process for New Signups
12.1 Before approving any company registration, Novitio will conduct a thorough vetting process. This includes:
• Contacting the applicant or signup contact person.
• Verifying the company’s legitimacy and trade history.
• Ensuring compliance with Novitio’s standards for professional trade and business conduct.
12.2 This vetting process is a mandatory step to protect the integrity of the Novitio community and ensure a secure trading environment.
13. Complaints
• 13.1 The Users are solely responsible for any deficiencies regarding purchase and/or provisions made through the Platform.
• 13.2 The Danish Purchasing Act does not apply directly when purchasing services which is why the right of complaint does not apply. If the Users are dissatisfied of any product or service purchased through the Platform, the Users are requested to contact the agreement contractor where the parties should seek a solution.
• 13.3 If the Users want to file a complaint regarding the subscription on the Platform, please contact the Company.
• 13.4 If the Company and the Users do not find a solution together, the disputes should be superseded by the city court.
14. Applicable law
• 14.1 Any dispute arising out of your purchase through the Company and on the website or the resulting disputes, including the scope or validity of these terms and conditions, is subject to Danish law and must be brought before Aalborg City Court.
